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● Sales and Server
Customer service system： Shanghai Zhongyi petroleum customer service system is constructed by customer service headquarter office and licensed maintenance centers and representative offices located in different areas. The headquarter office is not only responsible for customer service and maintenance for some areas, but also organizes, monitors and manages all the licensed maintenance centers and representative offices located in different areas. All the licensed maintenance centers and representative offices are responsible for Zhongyi dispensers’ customer service and technical support within their region. Customer feedback handling system: 一、Service 1、The supervisor of customer service should register all the customer’s mails, calls and visits regarding complains (like bad quality、missing parts、transport damages、and bad service) in our customer feedback registration form. 2、Handing of customer feedback （1）The action for bad quality、missing parts、and transport damages According to customer’s feedback regarding bad quality、missing parts、and transport damage, the supervisor of customer service will check the quality control record from the quality control department, and also specifies the responsibility party together with QC inspector from the quality control department. If it is the responsibility of seller, the seller will take all the cost of change of compensation for the buyer, if it the responsibility of buyer, the contract remains. （2）Assigned customer visit service ①Assigning A、The director of customer service department will assign people to the destination according to the customer’s requirements or the “installation and maintenance form”filled by the sales department. B、During the visit at the customer, every service worker should take “repair service form”of “installation and maintenance technical specification checklist”and “customer service feedback form”together with necessary tools and parts with him. ②All the workers at customer service should follow all the following rules A、Installation、maintenance and repair should fulfill all the requirements according to the product specification. B、After the service, all customers need to fill-in “repair service form”or “installation and maintenance technical specification checklist”and “customer service feedback form”with signed or chopped by the responsible person at the customer side. Those forms will be brought back to our company and be confirmed and signed by the director of customer service department. 二、Information feedback People working in the customer service need to report all the feedback from the customer to the director of customer service department, the director will make the summary and hold quality analysis meeting together with product development department, quality control department and manufacturing department to take corrective action. Sales-Service network： Parts/backups ordering: ( underconstruction ) Brief introduction fir training
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